Return Policy
Return Policy
The Mini Refunds and Returns
Routie provides a 30-day money-back guarantee for all Mini’s and Edge Extenders. If the product is returned in the same condition it was returned, then the customer will receive a full refund for their product.
If the product is returned damaged then the customer will be refunded their payment minus the repair costs (part cost + $40/hour in labor). If the product is damaged beyond repair, the customer will be charged $299 for the Mini and/or $150 for the Edge Extender.
The Cube Refunds and Returns
If a Routie product arrives broken or defective, the customer must contact customer support at support@routie.io for troubleshooting within 5 business days of receiving the product (the “Review Period”). If the product is deemed broken or defective by customer service, the customer may request a replacement.
The Cube will only be eligible for a replacement within the Review Period, the product must be returned in the same condition that you received it in its original package. You will also need to provide the receipt for the proof of purchase. The product must be shipped with insurance for the full cost of the product.
The customer will be notified once Routie has received the product for the replacement request. Routie will then notify the customer when we complete the inspection of the product, to confirm when the replacement product will be shipped. If a replacement is approved, it will be processed within 5 business days from inspection completion. If a replacement is not approved, Routie customer support will contact you directly.
If for any reason a refund is approved during the Review Period, a 20% restocking fee will be applied. Payments made in cryptocurrency cannot be refunded.