---
title: What does the 30 day limited warranty cover?
description: Routie 30-day Warranty
---

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# What does the 30 day limited warranty cover?

## Routie 30-day Warranty

### Routie 30-day Warranty

#### **What does the 30 day limited warranty cover?**

Routie offers a 30 Day Limited Warranty from date of delivery. The Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the 30 day warranty period, Routie will repair or replace the product, at no charge to the customer, if the product or parts of the product are defective because of improper material, or workmanship, under normal use and maintenance.

#### **What will we do to correct the problem?**

Routie will first undertake a troubleshooting process with the customer. If the problem can be resolved through this troubleshooting process, then no warranty is required. If it is determined that the product is defective, or requires repair or replacement within the 30 Day Limited Warranty window, Routie will facilitate shipment to our shipping center and repair or replace the product at no charge to the customer.

#### **How long does the coverage last?**

The 30 Day Limited Warranty is 30 days from the date of the postmarked delivery.

#### **What does this 30 Day Limited Warranty not cover?**

This 30 Day Limited Warranty does not cover any problem that is caused by the customer, including water damage, theft, impact or natural disasters. It does not include any malfunction or hardware problem that occurs outside of the 30 day warranty period.

#### **What do you have to do?**

To inquire into warranty service, you must first create a support ticket by contacting Routie via the chatbot on [Routie.io](http://Routie.io) or by sending an email to [support@routie.io](mailto:Support@routie.io). Once a support ticket is created, Routie will contact you to determine the problem with your product. Routie will then work with you to provide customer support, and Routie will determine, in its sole discretion, if the 30-Day Limited Warranty use is required.

 

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