---
title: What is Routie?
description: Routie is a customer-insights platform that combines on-site hardware and a centralized dashboard to track visitor behavior, manage guest data, monitor device performance, and automate operations across multiple locations in real time.
---

[Skip to content](https://help.routie.io/what-is-routie#main-content)

English

Show submenu for translations

![logo-2.png\]](https://help.routie.io/hs-fs/hubfs/logo-2.png?height=40&name=logo-2.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [.](https://help.routie.io/?hsLang=en)
2. [FAQ's](https://help.routie.io/faqs?hsLang=en)
3. [Routie FAQs](https://help.routie.io/faqs?hsLang=en#routie-faqs)

# What is Routie?

## Routie is a customer-insights platform that combines on-site hardware and a centralized dashboard to track visitor behavior, manage guest data, monitor device performance, and automate operations across multiple locations in real time.

**Overview** Routie is an intelligent customer-insights platform designed to help businesses understand visitor behavior, manage guest data, monitor device performance, and automate operations across multiple locations. The system uses a combination of hardware (Mini and Edge Extenders) and a centralized dashboard (Routie.io) to deliver real-time analytics.

**What Routie Provides**

- Live guest list tracking
- Automated foot-traffic reporting
- Insight into returning vs. new guests
- Device and location performance metrics
- Multi-location management
- Integrations with analytics and CRM tools

**Who Uses Routie** Routie is used by retailers, hospitality businesses, gyms, salons, and any location that wants real customer insights without requiring manual check-ins.

- [FAQ's](https://help.routie.io/faqs?hsLang=en#main-content)

    - [General FAQs](https://help.routie.io/faqs?hsLang=en#general-faqs)
    - [Routie FAQs](https://help.routie.io/faqs?hsLang=en#routie-faqs)
    - [PKT Pal / PKT Cash FAQs](https://help.routie.io/faqs?hsLang=en#pkt-pal-pkt-cash-faqs)
- [Troubleshooting](https://help.routie.io/troubleshooting?hsLang=en)
- [Reports](https://help.routie.io/reports?hsLang=en#main-content)

    - [Report Routie](https://help.routie.io/reports?hsLang=en#report-routie)
- [Account](https://help.routie.io/account?hsLang=en#main-content)

    - [Pkt Dashboard](https://help.routie.io/account?hsLang=en#pkt-dashboard)
    - [Account Pkt](https://help.routie.io/account?hsLang=en#account-pkt)
    - [Account Routie](https://help.routie.io/account?hsLang=en#account-routie)
- [Settings](https://help.routie.io/settings?hsLang=en#main-content)

    - [Settings](https://help.routie.io/settings?hsLang=en#settings)
    - [Routie Settings](https://help.routie.io/settings?hsLang=en#routie-settings)
    - [Settings Pkt](https://help.routie.io/settings?hsLang=en#settings-pkt)
- [Support](https://help.routie.io/support?hsLang=en)

# Routie

Copyright © 2026, Routie